How to Handle Objections

V110423 Pack Loi Alur - Langue: English

Formation à distance

Accessible

Durée : 1 heure et 30 minutes

Durée :1 heure et 30 minutes

€ HT

Se préinscrire

Durée :1 heure et 30 minutes

€ HT

Se préinscrire

Durée :1 heure et 30 minutes

€ HT

Se préinscrire

Formation créée le 08/06/2022. Dernière mise à jour le 17/01/2024.

Version du programme : 1

Programme de la formation

This module explains why your customers raise objections and how you can turn objections into positive progress, to help you close a sale. You will be given tips and examples of objections and how to deal with them. During this course you will work individually. Your trainer will be available to support you throughout the course via your e-learning extranet. IMPORTANT: This e-learning module has a delay for completion of 6 weeks, starting from the date you receive your access link to the module.

Objectifs de la formation

Understand why your customers raise objections
Develop confidence to handle objections
Understand how best to respond to objections
Understand how to turn objections into positives

Profil des bénéficiaires

Estate Agent professional in activity
Negotiator
Sales Agent

Knowledge of the world of estate agency

Contenu de la formation

Objections, fear and rejection - your obstacles
Objections are positive commitments
Your emotions when faced with objections
Time - very important and effective factor
Do you understand your professional promises and your specific services?
Your responses in relation to the specific situations of your clients; the features and benefits of your services
Examples of customer objections and your responses

Équipe pédagogique

TECHNICAL AND PEDAGOGICAL ASSISTANCE Your trainer, Judith whitlow, is a specialist in the sector of property sales and negotiation since 2010. Bachelor of Education (BEd Hons, Cambridge).

Suivi de l'exécution et évaluation des résultats

Registration and online welcome
E-learning vidéo
Quiz
Case studies to be handed in after the module is viewed. Evaluation grid: validation > 70% correct answers
Delivery of a certificate of attendance and a certificate of completion of the training course via Digiforma
Questionnaire of satisfaction

Ressources techniques et pédagogiques

Welcome for trainees
Support documents for training content
E-learning video
Theoretical presentations
Online availability of support documents following the training
Working individually
Training support is available from your trainer throughout the duration of the course

Qualité et satisfaction

Taux de satisfaction des stagiaires 9.3/10. Taux d'abandon de 0 %.

Délai d'accès

48 heures

Accessibilité

TECHNICAL REQUIREMENTS: Computer / Broadband Internet connection / Web browser: Google Chrome / Headset or computer microphone + headphones / Webcam (optional). CONDITIONS AND TIMEFRAMES: The training schedule to be defined in advance of the course with the client. Access to the e-learning course via the LMS platform "Digiforma". Your access link to your modules will be given to you within a maximum delay of 48 hours following completion of a pre-evaluation and the receipt of your payment. In order to receive your course certificate of completion, your coursework needs to be completed within 6 weeks of you receiving your access link and a pass rate of 70% or more achieved. ACCESSIBILITY FOR PEOPLE WITH DISABILITIES: Our courses are open to all. However, if in doubt, we invite you to contact us directly on 05 64 35 00 88 or by email info@formationplus.eu, so that we can discuss and, if necessary, adapt our pedagogy and our activities according to the disability situations that may arise. In the event that we are unable to accommodate you, we are in contact with experts (such as Agefiph) to whom we can refer you.