Adding Value to the Client Experience

Loi Alur Pack V110423 Langue: Anglais

Formation à distance

Accessible

Durée : 1 heure

Taux de satisfaction :

8,6/10

(5 avis)

Durée :1 heure

€ HT

Se préinscrire

Durée :1 heure

€ HT

Se préinscrire

Durée :1 heure

€ HT

Se préinscrire

Formation créée le 03/08/2021. Dernière mise à jour le 10/05/2023.

Version du programme : 1

Programme de la formation Version PDF

Understand how to explain the costs of a property purchase to your client. Learn about the different services available and how they benefit your clients. Know how to offer these services with confidence to customers in order to enhance their buying experience - and get paid for doing so. Improve your customers' experiences and increase your revenue. During this course you will work individually. Your trainer will be available to support you throughout the course via your e-learning extranet account. IMPORTANT: This e-learning module has a delay for completion of 6 weeks, starting from the date you receive your access link to the module.

Objectifs de la formation

How to offer third-party services to customers to enhance their shopping experiences.
Understand the services available and how they benefit customers.
Understand your business practices regarding explanations of purchase costs.

Profil des bénéficiaires

Estate Agent professional in activity
Negotiator
Sales Agent

Knowledge of the world of estate agency

Contenu de la formation

Home loans and currency exchange
The rules regarding the costs of a sale - your responsibilities.
The benefits of a home loan for your clients
How to facilitate a sale if clients don't have the money?
How to facilitate a sale using currency exchange services
Your obligations as an advisor - becoming a respected advisor.
How to deal with objections

Équipe pédagogique

TECHNICAL AND PEDAGOGICAL ASSISTANCE Your trainer, Judith whitlow, is a specialist in the sector of property sales and negotiation since 2010. Bachelor of Education (BEd Hons, Cambridge).

Suivi de l'exécution et évaluation des résultats

Registration and online welcome
E-learning video
Case studies to be handed in after the module is viewed. Evaluation grid: validation > 70% correct answers
Delivery of a certificate of attendance and a certificate of completion of the training course via Digiforma
Questionnaire of satisfaction

Ressources techniques et pédagogiques

Welcome for trainees
Support documents for training content
E-learning video
Theoretical presentations
Online availability of support documents following the training
Working individually
Training support is available from your trainer throughout the duration of the course

Qualité et satisfaction

Course Rating: 9.3/10. Cancellation rate of 0%.

Taux de satisfaction des apprenants

8,6/10

(5 avis)

Délai d'accès

48 heures

Accessibilité

TECHNICAL REQUIREMENTS: Computer / Broadband Internet connection / Web browser: Google Chrome / Headset or computer microphone + headphones / Webcam (optional). CONDITIONS AND TIMEFRAMES: The training schedule to be defined in advance of the course with the client. Access to the e-learning course via the LMS platform "Digiforma". Your access link to your modules will be given to you within a maximum delay of 48 hours following completion of a pre-evaluation and the receipt of your payment. In order to receive your course certificate of completion, your coursework needs to be completed within 6 weeks of you receiving your access link and a pass rate of 70% or more achieved. ACCESSIBILITY FOR PEOPLE WITH DISABILITIES: Our courses are open to all. However, if in doubt, we invite you to contact us directly on 05 64 35 00 88 or by email info@formationplus.eu, so that we can discuss and, if necessary, adapt our pedagogy and our activities according to the disability situations that may arise. In the event that we are unable to accommodate you, we are in contact with experts (such as Agefiph) to whom we can refer you.